New triumph….a new chapter for 2017.

Since the earlier part of this year my life has been somewhat ‘intense’. This has meant my blog has been put on hold for a few months whilst I focused mainly on job searching and dealing with other personal issues, as well as some occasional days out with my camera to preserve my sanity. Fortunately, I have had some great days out and have some new stories and photos to publish on here in the coming weeks.

The realization in February and March, knowing my job was soon coming to an end in mid April, having to be made redundant after only 8 months in this last job…… left me feeling rather low and at times very despondent. Inevitably, the situation of looking for and applying for and then attending any interviews became rather scary and bought on several panic attacks. In addition to all this I was having to ‘adjust’ to being on two new medication for my diabetes, which also had some rather unpleasant side effects.

Then I had to consider the next stage of my life……starting a new job, settling into it, meeting new people, becoming acclimatized to the new working environment, learning about the job what to do what not to do and so on. At times it became quite difficult…..but throughout all of it, I knew I couldn’t give up and therefore had to ensure it all didn’t become too much of a burden for me.

I believe as you get older, that despite your many years of experience and proven skill sets, it becomes a lot more difficult to compete for jobs, especially with the younger graduates that companies want to take on so that they can ‘mold’ them into shape, and into the image that the particular company wants them to be.  What has become more apparent these past couple of years is that employers are not prepared to pay better wages and so willingly take on youngsters for minimal pay in the name of apprenticeships.

This time however, financially, I was actually in the position where I could allow myself up to a maximum of around 3 months to find and start a new job without having to worry about paying the bills or having to sign on with the DWP and have to claim benefit for being unemployed. The turmoil and stress of that alone, having to fill in forms, attend weekly meeting at the local job centre, keep a record of proof that you were looking for and applying for jobs was something I did not want to have to go through again with them. This time I held the Ace card, and was in a position to be a little bit more selective about what jobs I went after, and whether to accept or not, the first job that came along that I was offered….simply because it was a job, and not because it felt right for me.

Realistically, I knew exactly what I needed to do, and I did not want to be dictated to by the DWP or be answerable to them. I worked out my plan, first stage was to update my CV,  I shortened parts of it made sure I kept to the truth but made it a little more interesting and eye-catching to read and posted it on several reputable job sites. I had to work out a routine of job searching, setting up email alerts, covering so many hours per day on the computer looking at and applying for jobs, filling in application forms and so on. And in addition to this I knew I also needed to ensure I had proper breaks on the days in between, and got out into the fresh air and ate regular meals to ensure my diabetes remained well-managed, have plenty of exercise and kept my mind focused on other things such as my interest in wildlife and photography and day trips with a local coach company.

To my surprise, within a matter of 2 days of posting my CV I had quite a selection of different agencies phoning me up….I have seen your CV online on either CV Library or Monster etc and I am recruiting for a job which I believe will be just right for you. Great I thought, some real interest, then came the crunch….wrong location, too far to travel (everyone assumes you drive a car) or it was part-time hours, a temp only position and so on.

I did attend several interviews only to find that I received the feedback I had done really well…. but only just narrowly missed out, and was in a few instances  a close 2nd choice, when it comes to jobs, unfortunately there is not silver or bronze medals…..you just simply have to go for and obtain gold. In another couple of instances, someone had just that little bit better experience having already worked in a commercial office and the other job someone had already had experience working in an insurance office background, in another job I missed out purely because although I had a great administration background and wealth of experience, they believed I would become bored in the particular job and therefore felt I was over qualified!! The most annoying part about that was that I was never given the chance to find out or disprove them. I have always felt that you can’t actually get bored in a job, on if you let it. Even when there are quiet times there are still always things one can get on with.

There was another job which I had to say no to because the salary was ridiculously low, I told the recruitment consultant about this in our meeting, and that I couldn’t afford such a low salary, I was only interested in getting an interview for the job I had actually applied for through her recruitment company. I did get the feeling she wasn’t listening to me, and her mind wasn’t fully focused on dealing with me in the office, which I thought her attitude was very rude, she put me through for the interview anyway for the one I wasn’t interested in but didn’t put me up for the interview I actually applied for, but instead she had got jobs on her board that looked as though because they were only £7.50 to phr she was desperate to get people interviewed for them so she could get them of the board and get her fee for getting the jobs filled. In the end I reluctantly agreed and  just thought anyway the job interview experience would be good for me. When she phoned me about the outcome of the interview, I said no the money was way too low, her response was ‘Why did I not tell her this at the time I was in her office? Suffice to say I chose never to deal with her again.

Then, there was one was for a customer service colleague for a big ‘financial company’ based about a mile or so from where I live. When I attended the interview, I was shown a round a very large office, it was not what I expected and didn’t like the idea that it was in actual fact a call centre, and realistically lacked that personal level of customer service. The company came across that they were more concerned about achieving call targets, and answering the phone quickly, dealing with it and moving onto the next caller without really seeing the problem through.

As an experienced customer services administrator I am more interested in dealing with that one customer, giving them the best service, resolving the issues and completing the task before moving onto the next customer (may be I am just a little old-fashioned in my attitude of what proper customer service is all about!!) When I was asked at the end of the interview if I could see myself working in that office, I had to think hard and be careful what I said. I thought to myself, firstly, I desperately needed to get back into work, the salary and bonus system were good, it was closer to home, I didn’t mind working the odd Saturday on a rota system with a day off in the week, there was a good pension available and the job was permanent, and there was a structured training process….. but somehow I just couldn’t visualize myself working there, instinctively it did not feel right for me personally. I didn’t like the idea of a big call centre  and it made me feel uncomfortable. In the end I had to be honest and said not really, and added that I couldn’t see the job as a customer service role at a level that I have been used to. When I left the interview I had hoped that I had said the right thing to ensure they didn’t offer me the job. As it turns out a few days later they phoned me, they were impressed with me at the interview but took on board what I had said at the end and therefore had decided not to offer me the job. This was a big relief for me.

Two days after that particular interview I attended another interview for a rather well-known company whose humble beginnings started in Birmingham in the same year as I was born in 1965. When I read the advert on Indeed, for me it sounded like a really great opportunity. The salary was lower than I have been used to, but still adequate all the same, but having said that the job details, which would be in customer services appealed to me. It was exactly what I was used to, but in yet another different business background. There was room for progression, benefits, pension and logically being paid a lower salary meant paying lower tax. When I applied for this job, I suppose I really didn’t expect to be contacted by the company, I believed I would just be another application, my CV would not appeal to them and it would go on the no pile of applications.

I have learnt over the past five years that for every 25 job applications you make, whether via an agency or directly to a company, you would be lucky if you heard back from 1 or 2 of them.  Since February I have made, well over 350 applications on-line through job sites and agencies,  most of which I already knew I was over qualified for, or for which the job never really existed, or they were still advertised externally even though internal employees were going to or had already filled the posts. Worst case scenario, if I couldn’t get a job soon I would have to contact the DWP and be answerable to them, and so needed proof I had been applying for jobs in the meantime.

Imagine my surprise when I got a phone call on the Tuesday morning and asked if I would  be able to attend an interview at their UK Head Office in Birmingham (where the job would be based) for that Friday 23rd June at 2 pm. Of course I would. As usual I did my normal research on the company prior to the interview.  The chance to work for such a great company was now becoming more realistic, all I had to now do was prove myself at the interview.

On entering their big head office, I introduced myself at reception and said I was there for the job interview and who it was with. As I was about 25 minutes early I didn’t mind sitting down waiting in the reception area, and I picked up an old book about the story of the Michelin brothers and what they did, what they were responsible for inventing in the old days  (a bit more valuable research to show my interest about in the interview)

The time of the interview came around, I was met in reception by the customer services manager, then taken to an office and introduced to one of her colleagues and so the interview began. Some how I immediately started to feel relaxed and at ease, and for once had a little bit of confidence, and felt an element of positivity, and said to myself its time for me to shine. The interview, which included a couple of tests, lasted just over an hour and a half. Instead of one job available for a customer service advisor, there was also now a second job available for a customer service administrator. I was asked which one would I prefer if I was offered the job. Either, I replied, I had experience in both roles singularly and as a combined role. A couple of times I even made the two interviewers laugh. I had already thought long and hard the day before, and wrote them down in my notes, about what questions to ask them. Overall, I left the interview feeling a sense of relief it was now done, and I also had a thought at the back of my mind, I really would love to be offered this job…..it just felt right! I was advised that there were going to be more people interviewed after the weekend, and I would be advised of the outcome asap.

Last Tuesday morning, 27th June,  I received the phone call, and to my total surprise I was being offered the job as customer services administrator, they had apparently already made up their minds when I left the interview Friday afternoon. I was asked when would I be able to start….and so a brand new chapter in my life starts tomorrow (3.7.17) Obviously, I am very nervous and a little bit scared, but at the same time I am looking forward to this new chapter in my life, meeting new people, and working with a new team, and learning a new business.

Throughout this entire process these past few months, the most difficult thing I have found myself doing is to try to be and to try remain positive. I knew I would get a new job, but the burning question was how long would it take, and would it be right for me.

Start Where You Stand Poem – Berton Braley

Start where you stand and never mind the past
The past won’t help you in beginning new,
If you have left it all behind at last,
Why that’s enough, you’re done with it, you’re through.

This is another chapter in the book,
This is another race that you have planned.
Don’t give the vanished days a backwards look,
Start where you stand.

The world won’t care about your old defeats
If you can start anew and win success;
The future is your time, and time is fleet,
And there is much of work and strain and stress.

Forget the buried woes and dead despairs,
Here is a brand new trial right at hand.
The future is for him who does and dares –
Start where you stand.

Old failures will not hold, old triumphs aid,
Today’s the thing, tomorrow will soon be.
Get in the fight, and face it unafraid,
And leave the past to ancient history.

What has been has been; yesterday is dead;
And by it, you are neither blessed or banned.
Take courage, man, be brave and drive ahead –
Start where you stand.

 

 

Many thanks for stopping by.

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